Grey Eagle Online Casino
This Privacy Policy explains how Grey Eagle online casino collects, uses, stores, and shares your personal information when you use our online platform or interact with our land-based property on Tsuut'ina Nation territory, Calgary, Alberta. We process personal data in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Alberta privacy legislation. By using our services, you confirm that you have read and understood this policy.
1. Who We Are
The online platform operates under Tsuu T'ina Hospitality Ltd. in partnership with our Malta Gaming Authority-licensed digital operation. The land-based casino sits on Tsuut'ina Nation territory and operates under Alberta Gaming, Liquor and Cannabis Commission regulation. For privacy purposes, Tsuu T'ina Hospitality Ltd. acts as the data controller for information collected across both products. Questions about how we handle your data can be directed to our privacy team through the contact details at the end of this policy.
2. Information We Collect
Grey Eagle Canada collects two categories of information: data you provide directly and data we gather automatically.
Information you provide:
- Identity data: Legal name, date of birth, government-issued ID details
- Contact data: Email address, phone number, residential address
- Financial data: Payment method details, transaction history, withdrawal requests
- Verification data: Copies of ID documents and proof of address submitted during KYC review
- Account data: Username, password, account preferences, self-exclusion status
Information collected automatically:
- Device data: IP address, browser type, operating system, device identifiers
- Usage data: Pages visited, session duration, game activity, betting patterns
- Cookie data: Session cookies, preference cookies, and analytics tracking data
3. How We Use Your Information
Grey Eagle Casino online uses your personal information for the following purposes:
- Account management: Creating and maintaining your player account, processing deposits and withdrawals, and managing Winner's Edge participation
- Identity verification: Completing KYC checks as required under our regulatory obligations
- Fraud prevention: Monitoring account activity for irregular patterns, duplicate registrations, and potential money laundering
- Responsible gambling: Identifying players who may be experiencing gambling-related harm and applying protective measures where appropriate
- Customer support: Responding to account queries, withdrawal issues, and complaints
- Marketing: Sending promotional offers and bonus notifications where you have opted in to receive them
- Legal compliance: Meeting obligations under PIPEDA, AGLC requirements, and Malta Gaming Authority regulation
4. Legal Basis for Processing
Grey Eagle CA processes your personal data on the following legal grounds:
- Contractual necessity: Processing required to deliver our services, including account management, payment processing, and game access
- Legal obligation: Processing required to meet regulatory requirements under PIPEDA, anti-money laundering legislation, and our gaming licences
- Legitimate interests: Fraud detection, platform security, and responsible gambling monitoring
- Consent: Marketing communications and non-essential cookie placement, where you have provided explicit consent
You may withdraw consent for marketing communications at any time through your account dashboard or by contacting our support team.
5. Who We Share Your Information With
Grey Eagle Casino Canada does not sell your personal data.
We share information only in the following circumstances:
- Payment processors: Interac, e-wallet providers, and cryptocurrency processing services receive transaction data necessary to complete deposits and withdrawals
- Identity verification providers: Third-party KYC services process ID documents and address verification data on our behalf
- Regulatory bodies: The Malta Gaming Authority and, where applicable, the AGLC may request account and transaction data as part of their oversight functions
- Law enforcement: We disclose data to Canadian law enforcement agencies when required by a valid legal order
- IT and platform providers: Cloud hosting and software providers access data only to the extent necessary to deliver our technical infrastructure, under binding data processing agreements
6. Cookies and Tracking Technologies
Grey Eagle online casino uses cookies and similar tracking technologies to deliver core functionality and improve the player experience.
- Essential cookies: Required for login sessions, account security, and basic platform navigation - these cannot be disabled
- Analytics cookies: Track aggregate usage patterns to help us improve platform performance - opt out available through your browser settings
- Preference cookies: Store your language, currency, and display settings between sessions
- Marketing cookies: Used to deliver relevant promotional content where you have consented to receive it
You can manage cookie preferences through your browser settings at any time. Disabling non-essential cookies does not affect your ability to access the platform or your account.
7. Data Retention
Grey Eagle Canada retains your personal data for as long as your account remains active and for a minimum of five years following account closure, in line with Canadian anti-money laundering requirements. Identity verification documents are retained for six years post-closure. Transaction records are kept for seven years to meet financial reporting obligations. Where data is no longer required for regulatory or legal purposes, we delete or anonymise it securely.
8. Data Security
Grey Eagle Casino Canada protects your personal data using industry-standard security measures, including:
- Encryption: All data transmitted between your device and our platform uses TLS encryption
- Access controls: Personal data is accessible only to staff and systems with a documented operational need
- Secure storage: Sensitive data, including payment details and ID documents is stored in encrypted environments
- Monitoring: We run continuous security monitoring across our platform infrastructure to detect and respond to potential breaches
In the event of a data breach that poses a risk to your rights, we will notify affected players and the relevant regulatory authority within the timeframe required by applicable law.
9. International Data Transfers
Grey Eagle Casino online operates under a Malta Gaming Authority licence, which means some of your data is processed and stored in Malta and potentially other jurisdictions outside Canada. Where data transfers occur, we apply appropriate safeguards including standard contractual clauses and data processing agreements that meet the requirements of PIPEDA. Data related to your land-based casino activity remains subject to Canadian privacy legislation and is processed domestically.
10. Your Rights
Under PIPEDA and applicable Alberta privacy law, you have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Ask us to update inaccurate or incomplete information on your account
- Withdrawal of consent: Opt out of marketing communications or non-essential data processing at any time
- Complaint: File a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca if you believe we have handled your data improperly
- Account closure: Request deletion of your account - note that regulatory retention requirements mean some data will be kept for the mandatory periods outlined in Section 7 above
To exercise any of these rights, contact our privacy team through the secure message centre in your account dashboard or by writing to Guest Services at Grey Eagle Casino Drive, Calgary, Alberta. We will respond to all verified requests within 30 days.
